Singapore Malayalee
Association - Onam NIte 2008
Online Ticket
purchase - Frequently Asked
Questions
- How can I pay for this ticket booking?
- Automated Payment is through Visa/Mastercard. Transaction goes
through the secure ENETS system in this case.
- An alternate option to make the payments through bank transfer is also
included.
- How do I pay through the bank transfer?
- Book the tickets as normal. At the "Payment
confirmation" page select "Bank Transfer"
- An email will be sent to the address provided, with details of the
bank transfer payment
- After payment is made as specified in the email, reply to that email
giving the payment details
- Once payment is received, confirmation email on the purchase will be
sent
- How do I collect the tickets?
- Tickets can be collected on the day of the event, at the hall.
There will be a separate counter for online ticket collection. The
counter will open 2 hours before the scheduled start time of the program
and will close one hour after the scheduled start time of the program
- What should I bring to collect the tickets?
- You need to bring a print out of the email confirmation, the credit
card used for this purchase and your IC for verification.
- What is the time limit of 5 minutes mentioned in the
payment confirmation page?
- The system will block the selected seats for 5 minutes. If the
payment is not made within this duration, these seats will be released
for others to buy.
- What can I do if I am not able to finish the payment
within 5 minutes?
- If you cannot finish the payment within the 5 minutes, you can start a
new purchase by going back to the initial page.
- For all normal operating conditions, 5 minutes duration is good enough
to make the payment through the credit card.
- What is the refund policy?
- As stated in the Payment confirmation page, there will be no refund or
exchange of tickets under any circumstance.
- When do I know that my purchase is successfully
completed?
- You will see a page with message: "Your Transaction was
successful. Welcome to the Onam Nite 2008"
- A payment confirmation will be sent by ENETS immediately after the
payment (in case of credit card payment). You should receive this email within 15 minutes of
payment.
- Another confirmation email will be sent to you with details of the
seats purchased, collection details etc within one working day.
You have to bring the print out of this email for collection of the
tickets
- All the seats are not available for selection on the
seat selection page. Why is it so?
- All seats available for online purchase are selectable in each
category. Those seats which are not selectable are either sold
out, or not available for online purchase now.
- Is there additional charge for purchasing the
ticket online?
- No extra charges for purchasing the ticket online
- Who should I contact if I have difficulty during the
online purchase?
- For normal enquiries and feedback, please send email to admin@ulsav.com
- For immediate assistance during the purchase transactions, you may call 98230221.